How We Can Help You

Come and talk in confidence to one of our friendly team members. We don’t judge, and we will always do our best to help you.

Become a client

We can arrange access to basic banking services for you if you have been unable to open a retail bank account or if the bank has closed your account.

The easy-to-use online mimoney account, provided by VFX Financial, comes with a debit card. You can use the account to receive money electronically and to make payments including standing orders (but not direct debits). You can’t pay cash into the account and overdrafts are not possible.

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Refer a client to us

We welcome referrals from community support agencies such as the Guernsey Employment Trust and Citizens Advice Guernsey as well as Guernsey Prison and the Office for Employment and Social Security on behalf of any of their clients who have been refused a bank account or who do not have the documentation required by a retail bank.

This may include people who are intimidated by the process of opening an account.

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Budgeting advice

We know how tough it can be to manage your money in a cost of living crisis.

Whether you’re a client or not, we are happy to sit with you and work out a budget that will help you get back on track.
We also run financial education programmes for prisoners at Guernsey Prison and will be happy to consider any specific financial training requests.

Here is a simple spreadsheet which will enable you to start working on your own budget if you prefer to do it yourself.

Download

Simply fill in your income and outgoings and the template will calculate how much money you have spare or overspend each month. The template will enable you to add in your figures for a mix of weekly, monthly or annually and convert to a monthly total.

Advice when building your budget

Be honest on how much you spend on each item, no matter the amount.

Split your outgoings into three key categories.

- Essential items such as rent, utilities which you need to pay and can’t really adjust the amount.

- Other or discretionary items where you have more ability to adjust your spend or even stop altogether, such as clothes or regular coffees.

- Debts – paying more in the short term could free up more income to spend on the things you want, particularly when paying high interest rates such as for credit cards.

There will always be unwanted surprises so try and build in a small savings pot to help you deal with these.

Review and adjust your budget regularly – it may take two or three attempts to build an accurate picture of your spend pattern.

It’s important you build in some spend for items that you enjoy, such as socialising, takeaways, etc.